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ALL EXTERNAL LINE CALLS ARE RECORDED AND MAY BE MONITORED
The Trust and it member schools have an automatic telephone recording system, all incoming and outgoing phone calls are recorded, and may be monitored. The trust is able to access such calls using the telephone management system, the system does not record internal phone calls.
ACCESS TO RECORDED CALLS
Access to calls will only be made under exceptional circumstances. Only senior staff can grant permission to access calls and details of access to calls are kept via the system’s audit trail. Monitoring systems are in place in order to ensure the system is used securely and that confidentiality is maintained.